Yesterday we were helping our friend to connect to his bank for solving the blocked credit card issue after his traveling overseas then back to here. (PS. The main cause for the problem might be the Bank thinks his card was stolen because of the transaction records in several countries in a short period. )
After several phone calls ( 4 times?!) to the Customer Service, the first 3 were just nothing more than disappointment. The responses he got were like "There's nothing we cannot do for you at this moment", or " You need to be in our branch office in person for applying a new card due to the possibly-broken-chip inside the card", or "You can try the card at any ATMs after the phone".bla bla bla . But they all forgot our friend is currently here and how can he fly back for solving the problem without any cash in hands because of the blocked credit card by the bank?
Finally the miracle(?!) happened when he talked to the fourth customer service staff, the Bank promised to compensate what he lose ( for the international call fees/ withdrawing cash in NTD with bad exchange rates for testifying if the card function well, etc). Eventually the card is back to normal as going again to ATM after the fourth call . However, we think there is one important thing that the Bank lose forever is the customer (our poor friend)'s faith on them and the reputation of the Bank.
It did bring our memory of watching the Disney New Movie "Zootopia", there is a hilarious character called "Flash" which is an employee in DMV(Department of Motor Vehicles ), and it's irony that the Flash is actually a sloth which is famous by slow motions. Sometime are we also becoming one of Mr. Flash in our working fields? Being slow reacting to what our customers' needs ? Being lack of empathy to the situation customers currently stand in ?( such as no access to credit card/withdraw cash while traveling oversea for next several weeks ?)
However, what we learn is that "Don't apply the Bank's credit card and always remember to keep the Customer Service staff's extension numbers and their names" for next phone call if necessary . :P